What if I'm locked out of a rental property?
We can usually open the door, but we need to verify either through the owner, property manager, or rental confirmation that you are an authorized occupant before we unlock.
Do you charge a fee just to come out?
No fake estimates. We give a realistic all-in price on the phone, and you decide before we dispatch. The price you hear is the price you pay.
Can you make keys for older cars?
Yes — even classic and pre-transponder vehicles. Older cars are often easier because there's no chip to program; just a key to cut.
Do you do safe lockouts?
Yes for most residential safes — Sentry, Liberty, First Alert, Honeywell, gun safes, and many others. Some high-security commercial safes require specialty service, which we'll quote separately.
Are your technicians background-checked?
Yes. Every locksmith on our roster passes a background check before going on calls. You can ask any technician for ID and license on arrival.
Are you available 24 hours a day?
Yes. Our line is staffed 24/7, including weekends and holidays. A real human answers and dispatches the closest available technician.
How fast can you get here?
Typical response in our core service area is under 30 minutes. Outer service zones may run longer — we'll give you a realistic ETA on the call.
Are you licensed and insured?
Yes. Every technician on our roster is licensed in the State of Florida (where applicable) and carries general liability insurance. Ask any tech for proof on arrival.
Do you accept credit cards?
Yes — we accept all major credit cards, debit cards, and most digital wallets. Payment is processed on-site after the work is done.
Will you damage my lock?
Non-destructive entry is our default. Picks, bypass tools, and air wedges open the vast majority of locks with no damage. Drilling is a last resort and only used when the lock has already failed mechanically.
Do you serve Santa Rosa Beach?
Yes — Santa Rosa Beach is at the center of our service footprint. We cover Santa Rosa Beach, Dune Allen, Point Washington.
How can I reach a real human at SRB Lock Store?
Call (850) 753-6241. A live dispatcher (or an AI dispatcher trained by the SRB Lock Store team) picks up 24/7 and routes the closest available technician.